Frequently asked questions
Which countries can Nihaojewelry ship wholesale jewelry to?
Nihaojewelry ships to almost all countries and regions worldwide, covering North America, Europe, Latin America, the Middle East, Oceania, Africa, and Asia.Major markets include theUnited States,Mexico,Canada,France,Germany,Greece,Australia, and more than 200+ destinations.
We offer multiple international logistics options—air freight, sea freight, express delivery (DHL/UPS/FedEx), and postal services—to meet different delivery needs.You can check shipping options and detailshere .
How long does Nihaojewelry take to ship and deliver orders?
Nihaojewelry provides flexible delivery timelines depending on your location and shipping method:
Processing Time: 1–3 business days
Air Freight: Typically 6–12 days
Express Delivery (DHL/UPS/FedEx): About 3–7 days
Sea Freight: 15–35 days (U.S. sea shipping eligible for free freight on selected goods)
Postal Services: 10–25 days, depending on the destination
With warehouses in China and Mexico, we can offer localized processing and faster returns/exchanges for many regions.
How does Nihaojewelry ensure product quality, and what is the return policy?
Nihaojewelry works with over 1,000 factories and operates its own manufacturing facility, ensuring consistent quality through an integrated process covering design, production, quality inspection, and warehousing. Every product goes through two rounds of quality checks—factory inspection and pre-shipment inspection—to ensure the materials, craftsmanship, and appearance meet high standards. Key materials include 304/316L stainless steel,925 sterling silver, moissanite, and high-quality alloys. Most stainless steel items feature PVD plating, offering strong resistance to water, sweat, and fading.
If a product does not meet expectations, Nihaojewelry provides a 30-day return and refund guarantee. Customers can request a refund or exchange, and our 24/6 support team and dedicated account managers will assist with any issues, such as quality defects, damage, or incorrect items.
What payment methods does Nihaojewelry accept?
Nihaojewelry supports a variety of secure and convenient payment methods, including international cards such as Visa and Mastercard, digital wallets like PayPal, Apple Pay, and Google Pay, as well as international bank transfers. We also offer regional payment options, including local methods in Brazil, OXXO in Mexico, and local bank transfers in countries such as Nigeria and Chile. In some countries, installment payments via PayPal, Klarna, and similar providers are available. The availability of payment methods may vary by region. For special requests, such as split payments or combining different methods, you can contact your account manager for assistance.
Which stainless steel type is the best?
Ourstainless steel jewelryprimarily uses 304 or 316L stainless steel, both known for rust resistance and hypoallergenic properties. While 316L offers slightly higher corrosion resistance (ideal for sensitive skin), 304 is more cost-effective and widely used in fashion jewelry. Neither is medical-grade, but both are durable for everyday wear at this price point. You can wholesale jewelry as needed.
What's the MOQ for wholesale jewelry?
There is no MOQ for our wholesale jewelry. Whether you're a small business just starting or a growing retailer scaling fast, you can order exactly what you need. We also offer up to 15% bulk discounts, helping you reduce costs as your order volume increases.